Supporting Diversity, Challenging Adversity

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Role: Project Support and Engagement Internship
Responsible to: Operations Manager
Location: Tooting, SW17.
Hours: full-time, 40 hours (flexible days/working times)
Salary: £22,984 Per Annum (London living wage)

Deadline for applications: 23.59 Monday, 6th December


This role is a twelve-month paid Internship to begin during Jan 2022, supported by the Jack Petchey Foundation. You must be ready to take up the post by 31 Jan 2022.

As part of this role, you will be part of the Jack Petchey Internship Programme with 25 other interns from different youth organisations in London and Essex. This development programme will involve you attending a launch conference, a six-month update workshop, six professional development workshops throughout the year and a celebration event at the end of the programme. You will receive an extra training bursary of £1,000 for approved training. You will also be matched with a mentor from another organisation to support you in your professional development. The Jack Petchey Internship Programme training and events will take place in person (subject to covid restrictions) in London, and you will be expected to take full part in this programme alongside your role at CARAS.

We are interested in people who show a strong interest in CARAS’ work, can demonstrate that they share our values, and show that they are willing to learn and develop throughout the year. Examples taken from voluntary roles or from lived experience will carry as much weight as those taken from employment history.


Community Action for Refugees and Asylum Seekers:

The Organisation
CARAS is a registered charity supporting refugees and asylum-seekers in south-west London. Since 2003 we have
been working within the local community to achieve our mission of assisting refugees and asylum-seekers to
overcome barriers to integration and enabling them to play their full part in our community. Our holistic work offers support with the wide-ranging challenges many refugees face, such as exclusion from social and leisure activities, lack of access to appropriate physical and mental health provision, lack of support to achieve academically, difficulties securing access to material needs, including appropriate housing, food etc. We also seek to address stigma through local awareness-raising and training for statutory service employees.

Main purpose of the role
To support the inclusion of newly referred young people ensuring they can join and stay engaged with our online and in-person provision. The Intern will be based mainly at the office but with occasional home working, will build strong relationships with users’ support networks and will develop ways to help them benefit from CARAS’ work. They will be an essential part of our engagement processes. This role will provide invaluable support to our project team, helping them understand the current trends that prevent people from engaging and contributing to re-design of our provision that makes all of the work more accessible to all.

Main activities
• Perform administrative tasks that help CARAS’ programmes to welcome and register new young people
• Work with project managers to create an engagement process that supports those most in need
• Create individual engagement plans
• Support new beneficiaries to successfully join activities, using good intake procedures
• Carry out follow-up calls to explore the quality of young people’s experience with CARAS
• Participate in youth programmes where additional practical support is needed
• Check in on referrals and signposting to ensure that people are receiving the specialist support they need and want from other services
• Participate in discussions in which project staff will use the data generated by the Intern to make decisions about how best to support people
• Participate in youth, operational, strategic and trustee meetings as required


Required experience, knowledge and skills:

• Eager to gain knowledge and skills
• Good attention to detail
• Good English language skills
• Ability to work in a team as well as alone
• Confidence to share your ideas with colleagues
• Willing to work occasional evenings
• Ability to build new professional relationships
• Skilled at working across cultures
• Strong interest in supporting the rights of refugees and people seeking asylum
• Experience of working or volunteering in community groups
• Committed to inclusive and participatory working practices
• Excellent administrative skills, including a good phone manner and ability to meet people over Zoom

Highly desirable
• Competence in one of our highly valued community languages, e.g. Somali, Tigrigna, Pashto, Urdu, Arabic
• Ability to use data to support your ideas

• Knowledge and understanding of the care system
• Knowledge and understanding of asylum support
• Knowledge and understanding of youth work
• Knowledge and understanding of refugee and migrant support groups


Staged work plan:

Stage 1: Learning, getting confident, achieving
Expected to last first 2 months

Building relationships:
• Getting to know our groups
• Getting to know current CARAS systems
• Making a step-by-step work plan for themselves to effectively support initial youth engagement
• Supporting a limited number of young people from intake to successful engagement in CARAS activities

Stage 2: Active engagement
Expected to last 4-6 months

With increasing independence:
• Supporting a number of young people to join CARAS
• Developing individual action plans for beneficiaries that helps them to attend CARAS projects
• Providing one-to-one support to boost people’s confidence to access our services and others available to them
• Offering constructive feedback and insights to all project coordinators on how to improve the accessibility of our programmes
• Feeding into constructive feedback to our network of referrers on how to support the ongoing engagement of the people they refer
• Helping people to access services and activities outside of CARAS
• Improving the richness of our engagement data and influencing the improvement of our systems
• Using our data, helping project staff to recognise any gaps in provision and plan adaptations that would help particularly hard to engage groups to join
• With support, you may want to develop a small team of volunteers to help you with some aspects of your work
• Offering a range of administrative support to project staff, enabling them to deliver high-quality service

Stage 3: Reflective learning and planning for the future
Expected to last 3-5 months

We want this role to help us be more responsive to the needs of people we haven’t managed to fully include, or who are under-represented in our groups to date. During this stage, you will need to:
• Continue to meet responsibilities of Stage 2
• Review the data you have collected on who you have been able to engage with
• Use the data to identify trends, including why some people stop coming to our services
• Collate information on the challenges faced by these groups, and the responses you have used
• Work with project coordinators to begin to embed this learning into our work
• Collate feedback and testimonials that help demonstrate success and inform better working practices for the future


How to apply:

Please send your completed application form to
Don’t hesitate to get in touch if you have questions about the role or the application on 0208 7675 378 or


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